DON’T use over the counter spotters. Most store-bought spot cleaners are too harsh with high pH levels, many have bleaching agents and can cause permanent color loss. Depending upon your rug type, there may be a safe spot cleaning agent for your rug (contact us to learn more).

DON’T rub or scrub as this may cause permanent pile damage or fiber distortion that cannot be corrected.

DON’T allow your home cleaning crew to attempt a spot cleaning on your fine area rugs and furniture. They may make the situation worse and we may not be able to help. There is a big difference between DIRTY or DAMAGED.

DON’T trust the TAG on the bottom of your rug from the manufacturer OR on your furniture labels. Most of our area rugs are imported from other countries, and the fiber types listed on the tags are many times mislabeled. Furniture tags often list the fibers on the inside of the cushions, and not the outside upholstered areas. The only way for us to be sure of the fiber types is to inspect the rug/furniture item in-person for you. We may even need to do a “burn test” on each individual fiber.

DON’T attempt to spot clean your own VISCOSE rugs or carpet at home EVER. Rayon, Viscose, Bamboo Silk, Banana Silk, Faux Silk, Tencel, etc. is a very tricky fiber when it comes to cleaning and maintenance. Just plain water can cause yellowing or cellulosic browning. Please call us or text photos on how to handle the situation. If it is a liquid or pet stain, use paper towels repeatedly to soak up the liquid until it transfers as dry. Rayon/Viscose is one of the most absorbent fibers, so paper towels do work best, and FAST drying times are necessary. The pile can be distorted easily, so careful not to disturb the nap of the pile. Just call us…we are here to help!