COVID-19 ALERT

The door is locked but the light is still on!

CALL/TEXT (602) 350-4083 to schedule a rug drop-off at our shop, schedule a “NO CONTACT” rug pickup at your home, schedule a commercial carpet cleaning, or be added to “THE LIST” for future residential cleaning services.

Rug Worx Owners, Miranda and Scott Gwilliam

A TRANSPARENT MESSAGE FROM Rug Worx

We find ourselves facing difficult decisions, just as many other businesses and families are around the globe due to the affects of COVID-19. Unfortunately some of our workers have been furloughed temporarily while the “stay at home” executive order in Arizona is in place.

We strongly believe that all of the area rug, residential and commercial cleaning services we provide are essential. Our phones continue to ring and we hear the cries from our clients that cleaning is something that is important to them right now. However, our employees are our family and our customers are our joy. We want to be responsible during this pandemic to stop the spread, so that is why we are taking such extreme measures. We will be taking this time to clean house and brace for the storm. We have a feeling we will be busier than ever when social distancing ends because cleaning and sanitization is a top priority and request. We pride ourselves on creating CLEAN environments for your home and office. We love what we do and always aim to please our clients and solve their problems.

Please call us with any questions or concerns you have about ANY of your cleaning needs. Thank you so much for being a part of our lives and cleaning family.

RUG CLEANING via SHOP DROP:

We have closed our lobby to the public, but we are offering rug drop-off and pickups to new and existing clients BY APPOINTMENT, plus you will receive a 10% discount. Please give us a heads up as to which day and time you prefer and provide us with your contact info for a speedy drop-off experience. If you would like to remain in your vehicle we can retrieve the rugs for you. Just call or text upon arrival (602)350-4083.

RUG CLEANING via DELIVERY:

We are offering FREE Valleywide pick-up and delivery with “no contact” service if the rugs are rolled up and ready for us. Unfortunately we cannot move furniture or set rugs in homes at this time.

RUG PAD & PROTECTOR:

Custom cut rug pad and treating rugs/furniture with protector is available by request.

CARPET CLEANING:

We have suspended all in-home cleaning services (carpet/tile/upholstery) for the time being. We have a list of residential clients who have recently requested cleanings and they will be scheduled first as soon as Governor Ducey’s executive order lapses. Let us know if you want to be added to “THE LIST”.

COMMERCIAL CARPET CLEANING:

We are scheduling commercial carpet cleanings and this has been deemed an essential service in the State of Arizona.

BORING SAFETY DETAILS:

*All clean rugs will be wrapped in plastic free of charge or you can request they be wrapped in Tyvek for a small fee if you intend on having them remain wrapped for shipping or storage purposes.

*Employees will wear new gloves and booties at all job sites, and masks can be worn by request. Employees are wearing fresh gloves constantly while performing rug duties in-plant. Employees are practicing social distancing and extreme safety and health practices including but not limited to hand washing and sanitizing of all equipment, vehicles, shop, lobby, and high-touch areas after each job, after each customer arrival and at the end of each day.

“NO CONTACT” BILLING:

To avoid direct contact for your safety and ours all invoices will be emailed and can be paid online via checking, debit, credit, we can take a card over the phone OR you can pop a check in the mail. *All orders over $1k may incur a 3% processing fee if paying via credit.

 

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